If you’re not 100% satisfied with any item you’ve received, just let us know and we’ll see what we can do to put it right.
If we’ve sent you the wrong product, or the product is in any way defective, we will give you the choice of a refund or replacement. We’ll also cover the costs of return postage.
To return your faulty or incorrect product, contact us and our customer service team will provide you with a return code and instructions for returning the product.
Please check your order carefully, as we will not accept returns if our product has not met your expectations or you have changed your mind.
When we are issuing you a refund, you can expect to see the refund on your credit card within 7 working days.
When you order from us, we collect your personal information including your email address. We use this to fulfil your orders, contact you with product and marketing information, processing your orders and payments, registering for repeated use of our site, communication with you, analytics to improve our services.
We value your privacy and will keep your information confidential. We certainly will not sell your data to others. We do use third party providers to provide you with our products and services. These include our online payment partner and our fulfilment and customer service partners. They have access to the information they need to complete those specific functions, but may not use it for anything else.
You have the right to review or delete any personal data you have supplied to us. You can request that by writing to our head office at the address below.
The products and services available on the site, including any products HoneyLab may provide to you, are for personal use only. All material and information presented by HoneyLab is intended to be used for personal educational or informational purposes only. The statements made about products have not been evaluated by any regulatory authority including the U.S. Food and Drug Administration and the results reported, if any, may not necessarily occur in all individuals. The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease. All products should be used strictly in accordance with their instructions, precautions and guidelines. You should always check the ingredients for products to avoid potential allergic reactions.
Use of the Site is not meant to serve as a substitute for professional medical advice: HoneyLab Sites are solely online stores for specialty products. Please consult with your own physician or health care practitioner regarding the use of any goods, products or information received from the Sites before using or relying on them. Your physician or health care practitioner should address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition. HoneyLab does not give or intend to give any answers to medical related questions and these Sites do not replace any medical professional or medical resource. HoneyLab does not represent itself as a physician nor is this implied. No prescription medications or medical treatments are intentionally provided on the Sites.
You may not sell or resell any of products or services you purchase or otherwise receive from HoneyLab. HoneyLab reserves the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products or services to be provided to you where HoneyLab, in its sole discretion, believes may result in the violation of these Terms and Conditions.
We will ship within 24 business hours and the order is usually delivered to New Zealand addresses by untracked courier within 2-3 working days of shipping and to international addresses by untracked DHL Global Post in 7-12 working days of shipping.
The name that will appear on your credit card statements is HoneyLab Ltd.